Problem resolution is a priority for us. If you have any problems with the financial services that we provide, please contact us and we will endeavour to resolve it for you quickly and fairly. You should take the following steps to enable us to do so:
1. Contact your adviser and tell your adviser about your complaint.
2. If your complaint is not satisfactorily resolved within 7 days, please contact our Customer Relations Manager by telephone on 07 3229 5534. Alternatively please put your complaint in writing forward it to:
Customer Relations Manager
DNR AFSL Pty Ltd
GPO Box 3263 Brisbane Qld 4001
f. 07 3229 5534
e. adviser.services@dnr.com.au
We will try and resolve your complaint quickly and fairly.
3. If you remain dissatisfied (or have not received a written response within 14 days of the date of your written complaint) you can contact the Australian Securities & Investments Commission (ASIC) by telephone on their Freecall Infoline 1300 780 885 to find out which industry complaints scheme may be available to help you to settle your complaint.
4. DNR AFSL is a member of Banking and Financial Services Ombudsman Limited (BFSO) which is an independent private complaints body funded by its corporate members. You can contact BFSO at:
GPO Box 3
Melbourne VIC 3001
ph: 1 300 780 808 fx: 03 9613 7345
Website: www.bfso.org.au
